IT Support / Systems Analyst Jobs in Langley, BC
2 open positions in Langley
technical support analyst - systems
City of LangleyLangleyPermanent employment Full time
IT Support Specialist Regular Full-timeFinancial Services DepartmentCompetition #26-32 Langley City, a community with a population of approximately 35,316, is positioned in a rapidly growing area is strategically located in Metro Vancouver and has a vibrant community spirit and an inspiring vision of being ?The Place to Be? now and in the future. Langley City has all the amenities of any urban centre in very close proximity: great shopping, 300 acres of parks, world-class educational institutions, and entertainment facilities. We have an exciting opportunity for a Regular Full-time IT Support Specialist, to join our Information Technology Division, part of the Financial Services Department, and support the delivery of new and innovative technology across the City. Reporting to the Manager of Information Services, the IT Support Specialist will maintain and enhance the performance of the City?s IT service desk and will be responsible for the deployment of computer hardware and software, application system configurations, maintenance of security standards on computer systems , coordinating with vendors on software and hardware maintenance, technical support for key computer applications including Microsoft 365 Applications, production deployments, and support of business processes. The successful candidate will demonstrate excellent customer service skills while working closely with vendors, internal City departments, and technical staff on issues involving Windows operating systems, patch management, business continuity requirements, network connectivity, system security and other activities necessary to maintain and enhance IT service delivery. The IT Division may also have casual opportunities available to support IT service delivery. Candidates who are not selected for the regular full-time position may be considered for casual work. The ideal candidate will have considerable knowledge in the following: Microsoft 365 Applications and Services, VoIP phone systems, Virtual meeting software and Document Management Systems. Microsoft Windows Workstation and Server Environments, Backup and Storage systems, Hyper-V virtual machines and SaaS environments. Principles, methods and practices used in the installation and operation of computer hardware, network systems, software and operating systems. Practices and procedures used in the identification and resolution of hardware and software issues in operating systems, and communication devices. System analysis and troubleshooting techniques along with the methods and principles used in training users on hardware and software applications. Information technology best practices and organizational policies. Microsoft Azure, Active Directory, Microsoft Exchange, Microsoft Sentinel, Microsoft 365 services such as Intune, SharePoint, OneDrive and Teams. See full job description details at www.langleycity.ca/careers RATE OF PAY: Pay Grade 22 - $39.55 to $41.72 per hour (2024 CUPE rates) and a comprehensive benefits package is included. HOURS OF WORK: 35 hours per week, Monday to Friday. Completion of a technical diploma in Computing and Information Technology plus two years related experience or Grade 12 supplemented by relevant courses in computer systems and applications; or an equivalent combination of training, certifications and experience is desired. A valid Class 5 BC Driver?s Licence is required. If you would like to join a team committed to building a vibrant, healthy, and safe community together with current and future generations we invite you to apply. Please visit www.langleycity.ca/careers to submit your cover letter, resume, and a copy of your Personal Driving Record that has been obtained within six months of your application date. (Contact ICBC or the driving authority where you reside to obtain your Personal Driving Record. Select the five-year option if obtaining online.) This posting will remain open until filled. Langley City appreciates the intere
user support technician
Edge Acoustics Ltd.LangleyPermanent employment Full time
Education: College/CEGEP. Tasks: Give access to computer networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide problem-solving services to network users. Install software and hardware and configure operating system software in preparation for testing. Troubleshoot problems related to equipment. Experience: 2 years to less than 3 years. Health benefits: Health care plan.
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